01278 722088

Polden Hills Vets

Polden Hills Veterinary Centre

The Woollands, Brent Road, Cossington, Bridgwater, Somerset, TA7 8LF

Pet Tips
Specials
Children Corner
Lost & Found
Links of Interest

Emergency
News
Care Above & Beyond

 

 

CLIENT TESTIMONIALS

"Can’t thank the wonderful crew at Polden Hills enough for their wonderful care and dedication they have shown to us and our pets over the years. The sad passing of our beloved spaniel Clio was made to feel a warm loving caring event in her last moments, they truly do care, lovely people."
August 2018 - George Brockis
"We've been clients of Polden Hills for a few years and have always found them to be wonderful. Recently, we had to make that "final trip" with our Collie Leah who had heart failure. We all agreed her time had come and, after spending a few precious minutes in the lovely gardens, we were taken to a "special" room, designed to give Leah the maximum comfort with us as close as possible. We were left to quietly say our goodbyes with no time pressure whatsoever. Leah was given a sedative for her comfort. We truly felt cared for at such a sad time. Once the peaceful process had run it's course, we said our last loving goodbyes and left, via a special exit (which really helped). All the staff were so very kind and thoughtful and seemed to share our pain. I cannot praise them high enough. I know it's not a subject we really want to talk about but, sadly, most of us will have to deal with it at some point and it's good to know that both you and your pet will be treated with such care, compassion and respect. Nothing was too much trouble. I'm happy to report that our new Collie Poppy is now registered with the practice and the circle of life goes on. Thanks again everybody."
July 2018 - Paul & Maggs
"After having a not so successful experience at my vets, I now travel 40 minutes to get to John and his team whenever there is a problem. They are available any time during the day or night and nothing is too much trouble for them. I have every bit of trust in every member of their team. I’m sure Ted will miss all the attention you gave him. Thank you for all your help with him, we are all so so grateful. Thank you!"
January 2018 - Alex Chilcott
"John, Margaret and all the staff are always enthusiastic and caring every visit. Recently my pet dog suffered a seizure late at night. Margaret answered the phone immediately and John came to our home straight away staying until my dog was fully recovered. The following morning we had to visit the practice for medication both John and Margaret came to speak with me and took time to make a fuss of my then over zealous dog."
May 2017 - Gillian
"Lovely kind small practice, nothing too much trouble and they seem to love your pets as much as you do, very compassionate, can't recommend highly enough."
15 November 2016 - Row‎
"What a really wonderful experience. We were welcome, then, shown around what appeared to be a very well equipped practice. Having experienced what I regard as the 'conveyor belt,' approach to animal care. It was VERY refreshing to find a practice that cared not only for the pet, but the guardians too. A very generous goodie bag was much appreciated as we left. Thank you."
02 November 2016 - Dougie
"I have always had numerous animals, lots of them rescues, so a good vet is essential to me, but this practice goes above and beyond and are simply the best I have ever come across. Compassionate and caring to animals and owners, everyone working there is just so very nice and I have complete confidence that they will look after my very precious pets, whilst also indirectly caring for me, (by knowing when I am distressed or concerned about one of my pets) I would like to see the way this practice works replicated in every veterinary practice throughout the UK because it is the right way to look after animals and their owners. I cannot express just how grateful I am to have found this wonderful team. Thank you to them all. Fortunately I so far have only had to take my pets there for routine treatments and surgeries but I know that in the unfortunate event of an emergency that I would be able to rely on the whole practice."
June 2016 - Heather‎
"I just visited this veterinary so my dog poppy could be chipped and have her nails clipped and a thorough check up and I must say I have never come across such a caring and friendly vets also you get value for money and care over what is expected also poppy was well relaxed they are so caring towards your pet a big thankyou."
March 2016 - Poppy
"My daughter's puppy was due to be spayed. We live in Glastonbury and have two local vets but when looking at vets further afield we came across Polden Hill vets, so booked up for Poppy (cocker) to be spayed. My daughter got there at 10.45 showed to the client's room, Poppy went along too and that's where they stayed while Poppy had pre-med, when she was drowsy enough Poppy was carried to room which my daughter actually went with her until she was asleep ready for op. Once Poppy had her op they brought her to the client's room where my daughter was waiting. So to get to the point, Poppy in her eyes had my daughter with her throughout and was never left in cage alone (Poppy had sofa in clients room). This I have never heard of and it was just fab for my daughter and Poppy. I give Polden Hill 10/10 for everything."
April 2015 - Excellent
Just wanted to say what a fantastic team u have you all look after all my moms and my animals (13 cats 2 dogs and the guinea pig) so well would highly recommend your practice to everyone wouldn't trust anyone else with them thank you x
Heather Chilton‎
i must share that Polden Hills Veterinary Centre was as amazing as ever 2night. Had to call down there after working hours and had an amazing service from the most kindest people I know. Please people if you do have any pets and you want the very best for them please contact john and Margaret
Dom Watts
My first visit was so impressive the caring and total dedication to bo it will be a pleasure to. bring her back highly recommended
Pat Carroll‎
Dear John & Margret, Just to update you on Scampers and inform you he is doing well now. He has full use of his tail and it's flying high like a flag pole which happened about a week ago. He looks well in himself and back to his usual mischief. The fact that you took x-rays revealed that he has arthritic hips has brought awareness to us on how to continue his care. We can't thank you both enough for the wonderful affordable caring
Di & Mark Gallant(Taunton)
My beautiful boy who will be 14 on Saturday, still swimming like a puppy and still with me thanks to the care and love shown by everybody at Polden Hills. xxxxx
Sarah S.
Just wanted to say thanks again for everything you did for Amber. Thought you might like to see a pic of her when she's having fun and not ill!

We also thought you'd like to see our cat 'looking after' Amber when she felt so poorly!!! Normally this would not happen!

Love
Stacey, Katherine, Julie and Paul
Mummy just sitting up with her 4 babies and daddy laying down in the box and our adopted cat bobs on the floor all looking after the kittens bless them... Tea is being neutered Friday, Mia in April after her kittens have stopped feeding and bobsy is already done. Just rang up for my tom cat to be neutered... booked in for friday... spoke to John who was very helpful about when my female cat being spayed as she has just given birth to 4 beautiful long haired kittens (which are being sold, so if interested mail me) the receptionist/nurse was lovely and even just on the phone she made me feel very welcome. Thank you, and I will be seeing you friday and really looking forward to the tour of your veterinary centre...can't wait.
Lisa S. L.
I would just like to say a very big thank you to John, Margaret and all the staff that have looked after my little boy for me in the last 42 hours! He was a very poorly little boy and everyone cared for him so much and I can't thank you enough for that! I really didn't want to leave him but u made it a much easier process knowing you all care so much and that he was being looked after so well. He is now back home snoring his head off and is so so much better. Thank you once again.
Love Em and Archie xxx Emma B.
Hi John and Margaret, we just wanted to thank you again for all the wonderful work that you have done and continue to do for the Riverbrue Irish Setter clan. We think that you are all amazing!! You have literally changed the course of our lives dramatically in the last year and we will be forever indebted!! Look forward to seeing you soon x
Natasha H.
Polden Hills offers the best service you could ever ask for and more, a big thank you to John, Margaret and staff.!!!!!! Come on guy's lets get all family and friends to come here, we all know John and Margaret offer the best service in the area, let's get them the support that they truly deserve.!!!!!!!
Jayne N.
Hi i am new to the area and have 3 cats. My visit to your surgery was amazing and the staff and facilities are the best I have seen. thank you for your care.
Helen P.
Can not praise John, Margaret and the team enough they give more love and care to the animals, than what some humans receive when they are ill. Highly recommended!!!
Jenny E.
The most friendly and helpful veterinary centre i have ever used. most recommended.
Emma G.
You always provide an impeccable service!
x Sarah A.
Awesome practice, can't recommend it enough. They go above and beyond their call of duty.
Blake C.
"I've tried a few vets over the course of the last 16 years. Some good, some not so good. However, none come near Polden Hills in any aspect - compassion, professionalism, competence, dedication. I think John, Margaret and their staff all merit 5 stars in every sense. I've never seen a practise offer the facilities provided - so well thought-out to make a sometimes difficult experience as stress-free as it can be for all concerned. The comfort of their clients is clearly high on their list of priorities. I can't recommend them highly enough and am very glad I found them."
July 2018 – Nancy G
"Truly lovely caring staff, always kind friendly and warm, nothing is too much trouble, they really are the best vets in the world! And as if that wasn’t enough very reasonably priced."
February 2018 – Sam
"I have recommended Polden Hills to everyone I know. This is because I joined Margaret, John and their awesome staff soon after they took over the practice and know how hard they fought to overcome obstacles left for them by others. I am totally neurotic about my animals but have never met a team so totally dedicated to the professional care they give and the genuine loving compassion they show to pets and owners alike. I worry for their health as they are available 24/7 which means their entire lives are committed to the animals in their care. Sadly I’ve had to have two cats put to sleep but John was at my home within 10 minutes of my call, accompanied by a nurse and our babies went to sleep peacefully in my arms. All the staff are amazing and the care my pets have received has been better than humans get, I watched John spay my toy poodle and as an ex nurse, I can tell you, her care and his expertise where simply astonishing. Margaret even showed me photos she had taken of our poorly cat during the night, to show she was not distressed. Now they have video cameras in the cages so you know your animal will be watched over all the time. Words are simply inadequate to express how highly I rate this whole team, there are many stories I could tell you but I think I’ve made my point. Thank you to every one of you and as someone else has said, the standard of care offered here should be mandatory in all veterinary practices."
November 2017 – Kathy Counsell
"Having just bought a puppy after having had cats for 40 years we were recommended to go to Polden by a friend who breeds and shows at Crufts. On our first visit my wife and I were greeted by one of the owners who lives on site with her partner who shares the practice - both being surgeons. She took the time to give us a guided tour and explained their philosophy of giving total respect and care to both pets and their owners when they visit the surgery for consultation or operations. We were so impressed with the whole setup and the attitude of both the owners and their staff in treating us and our pup more like guests than customers that we have no hesitation in recommending them to anyone who cares about their pet and the way it will be treated when requiring medical attention. If you visit the practice, check out the garden waiting area and the rest area/room for owners waiting for their pets whilst they undergo surgery."
April 2017 – P. West
"Once again, many thanks to Polden Hills for their wonderfully calm, reassuring but swift treatment for my little dog Winnie. She swallowed a cats toy that would have caused a bowel blockage as I was trying to take it away from her. It's so reassuring to know Margaret or John will always be on hand. Advised to rush Winnie there as fast as we could, after an injection to make her vomit she was on her way home! Major surgery averted and this neurotic owner is now trying to relax. Winnie is sleeping now. Thank you again, I'm so grateful we have you as our vets."
13 November 2016 Kathy Counsell
"We have been to Polden hills vets various times and found them to have the most caring staff around, our visits have ranged from the joyous puppy vaccinations and micro chipping to the daunting task of having a dog laid to rest. Regardless of the occasion Polden hills vets are thoroughly professional and provide a top service. We have had to use their out of hours service and not been stung in our wallets as you are with chain practices. The practice itself is well planned out with waiting and consultation rooms, and also a separate area for mourners if the need arises. Everywhere is spotless and you always get the feeling that the staff really care about you animals. We totally recommend Polden hills and wouldn't take our pedigree Alaskan malamutes anywhere else."
December 2015 - Edward Forsey (muzoku)‎‎
"I am just so thankful that someone recommended me to visit Polden Hills Veterinary Practice a couple of years ago! No one could offer both me and my dogs more care and professionalism than John, Margaret and their staff! I would not hesitate to recommend them to anyone. Their care for my past and present dogs is second to none!"
Oct 2015 - Ruth Chudleigh‎‎
"My overall view I have never been to a veterinary centre to be shown every aspect of the centre because of the nurses' total dedication to making sure you're happy with the treatment and putting my dog at ease I felt quite emotional at last I have found a practice I can trust."
Pat
This is quite simply the most lovely veterinary practice I've ever been too, it and the staff are a breath of fresh air. The dogs wag their tails when they arrive! Keep up the good work guys x
Alicia Corkrey‎‎
Thank you for saving me 6 weeks ago x im a really big girl now thanks to you x
Helen Stiles‎‎
Having recently moved to the area today was my first visit with my 16 year old cat - we had an amazing experience, made to feel welcome - we were showed around the whole practice. Our cat had a wonderful pen during her day stay, all very luxurious. Everything was very clean. My little boy who is 2 was very upset our cat had to stay but when we collected her he was made to feel very special by Margaret and John. Everything was explained to us about our cats investigations and we was even given copies of her tests and results. Our cat had a full day stay, tests and a vitamin jab and we were amazed at the price too - not only a spectacular welcoming service but also people that truly care for our furry family!. After 16 years of experience of many vets in Hertfordshire and Essex Polden Hills Veterinary Centre is the best I have ever known. Totally recommend Margaret, John and their team. X Big hugs for caring for our princess today - thank you.
Teresa Kibble‎‎
Finally I have found a vet that is passionate about animals and seeing behind the scenes puts me at ease, will definitely be going there if I have problems with any of my animals...even though I live in Glastonbury x
Trudi Allen‎‎
Click here to hear...
Thank You Letter of the Week
on BBC Radio from our client.
Just a quick message of thanks for your excellent service yesterday! I'm so sorry to suddenly appear on you like that! It was fantastic that you were able, willing and happy to help at such short notice (and out of hours). What was a difficult situation was significantly eased by your professionalism and kindness... thank you so much!
Barnaby A.
This is our Bailey Boy 11 weeks ago after being hit by a car, which resulted in him suffering a severely broken pelvis, which need a metal plate fitted a badly open wounded back leg, plus various other cuts. However with the love, care and support from all at Polden Hills Veterinary Centre I am pleased to report Bailey is up and running around again. Many thanks go out to all of the team. x
Jenny E.
Couldn't wish for better Vets, Thank you John and Margaret for all that you have done for our Rotts. xxx
Alison J.
Ah Pepper! My mums lovely dog. Sadly this was the last time we saw her hence my daughters sad face but you took such good care of her. Can I also say a huge thank you for treating Flynn so well the other week when he got run over. Amazed at his calm behaviour as he normally hates vets, you have a magic touch!!
Sally P.
Would just like to say a big thank you to the staff at Polden Hills Veterinary Centre for making us feel comfortable as we put our rats to sleep earlier on this evening. If it wasn't for their kindness I would probably still be in pieces about it, I know that we did the right thing. Many Thanks
Rebekah T.
This is a fantastic little clinic, I was recommended to go here by a friend who had been equally impressed. Up to date wonderful new technology, extremely clean and the kind of place you would rest assured your fury friends are in the very best of hands. Very caring and professional, and extremely friendly. Well worth the extra couple of minutes drive just outside of the town.
Alicia C.
I would like to thank Hannah, John and Margaret for looking after my Jack Russell, Rusty . He was treated royally and sounds like he was spoiled quite a bit. Thanks again for all you've done.
Barbara E. K.
Just wanted to show our appreciation for the fantastic care you gave our beautiful Billie during her recent illness. Cant thank you all enough for the warmth, empathy and support for both pet and people! Kind regards.
Emma and Billie xx
This place was amazingly good to me when I lost my dear Princess (Golden retriever) a while a go they took there time with me as it came as a shock for us and they were also amazing when my cat passed a couple of months before.

The vets and staff were very kind and loving to not only my animals but to me. There after care was such a comfort at a sad time. I would recommend this clinic to anyone who adores their animals because they care deeply for every animal that comes through there doors.

I now have another dog and they are just as great with her. Bless you all who work there you do an amazing job.
Love Allie and Pip x Alison T. B.
An amazing practice with fantastic CARING & FRIENDLY staff, you will not get better treatment and advice anywhere else...
Nigel P.
Its like being at the Ritz!!!!!! Once you have been here you will never want to go else where!!!!!!!!
Jayne N.